To check the status of your order, please get in touch with us through one of the following channels:
Mobile:+91 7412060022Email:shop@jaipurrugs.comWebsite Chat: Available from 09:30 AM to 06:30 PM IST

We offer free shipping globally. However, anyoversized rugsthat require special packaging may incur an additional cost. The exact shipping cost will be displayed during checkout.

We aim to dispatch all orders within 48 business hours. The estimated delivery time may vary from product to product and can be delivered the next day or, at maximum, 10 business days from placing the order. The estimated delivery time can be checked on the product detail page.

Once your order is successfully placed, you will receive the following notifications via email:

• Order Confirmation Email
• Order Confirmation Text Message
• Shipping Email with tracking details and invoice once the product is shipped.

Yes, once your rug has shipped, you will receive a tracking number via email. You can use this number to track your order online

If your rug arrives damaged, contact our customer service team immediately. Share photos of the damage as proof, and we will assist you with a return, replacement, or refund.

Rugs are securely packed, rolled, or folded, depending on their type and size. We use protective materials to ensure protection and prevent any damage during transit.

For specific shipments, our courier partners require an EIN (Employer Identification Number) or SSN (Social Security Number) for customs clearance due to new regulations. Your information is secure with us and used only for this purpose. If you have any questions, you may contact our customer service team.