Personal Information We Collect

Information You Provide

• Contact information, including name, email address, phone number, billing address, and shipping address.

• Order and transaction information, including products, custom specifications, payment confirmation, discounts, returns, exchanges, and customer-service history.

• Account information, such as login credentials and saved preferences, if you create an account.

• Content you submit, including reviews, photos, design references, room images, messages, and trade-account information.

• Marketing preferences and responses to surveys or promotions.

Information Collected Automatically

• Device, browser, operating system, IP address, approximate location, and network information.

• Pages viewed, products viewed, cart activity, referral source, session duration, and interactions with the website, emails, or advertisements.

• Cookies, pixels, tags, and similar identifiers used for essential functions, analytics, personalization, fraud prevention, and advertising.

Information from Other Parties

We may receive information from Shopify, payment processors, shipping carriers, fraud-prevention providers, analytics and advertising partners, social platforms, and other service providers. Payment processors collect payment-card and banking details directly; we do not store complete payment-card numbers on our servers.

How We Use Personal Information

• Process payments, fulfill and deliver orders, provide tracking, and manage returns or exchanges.

• Create or manage accounts, custom-rug specifications, trade accounts, and customer-service requests.

• Detect fraud, secure the website, enforce policies, and protect customers and the business.

• Operate, analyze, personalize, and improve the website, products, marketing, and customer experience.

• Send transactional messages and, where permitted, marketing communications.

• Comply with tax, accounting, customs, legal, and regulatory obligations and respond to lawful requests.

Cookies and Advertising

We use essential cookies to operate the store and checkout. With consent where required, we may use functional, analytics, and advertising cookies to remember preferences, understand website use, measure campaigns, and provide relevant advertising. Browser settings and our cookie controls may allow you to reject non-essential cookies. Disabling cookies may affect some features.

We recognize Global Privacy Control signals where required by applicable law. We do not sell personal information for money. Some analytics or advertising disclosures may be considered “sale,” “sharing,” or targeted advertising under certain US state laws. Eligible users may opt out through available cookie controls or by contacting us.

How We Disclose Personal Information

• Shopify and providers that host, maintain, secure, or support the store.

• Payment processors, fraud-prevention services, and financial institutions.

• Warehouses, fulfillment providers, shipping carriers, customs brokers, and delivery partners.

• Customer-support, email, analytics, advertising, and marketing providers.

• Professional advisers, insurers, auditors, and parties to a corporate transaction.

• Government, law-enforcement, courts, or regulators when disclosure is legally required or necessary to protect rights and safety.

• Other parties when you direct us or provide consent.

Data Retention

We retain personal information only as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, providing support, maintaining business and tax records, resolving disputes, preventing fraud, and meeting legal obligations. Retention periods vary by record type and applicable law.

Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no internet transmission or storage system can be guaranteed completely secure. Do not send sensitive payment or identity information through ordinary email unless we specifically request it through a secure method.

Your Privacy Rights

Depending on your location, you may have rights to request access, correction, deletion, portability, restriction, or information about our processing; to withdraw consent; to opt out of certain advertising or sharing; or to appeal a privacy decision. These rights may be limited by law. We may verify your identity before completing a request. Authorized agents may be required to provide proof of authority.

To submit a privacy request, email klassicrugs@gmail.com with the subject “Privacy Request.” We will respond within the timeframe required by applicable law and will not discriminate against you for exercising a privacy right.

Marketing Communications

You may unsubscribe from promotional email using the unsubscribe link in the message or by contacting us. Even after opting out of marketing, you may continue to receive order, account, shipping, security, and policy messages.

Children

Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information, contact us so we can review and delete it where required.

International Data Transfers

Our service providers and fulfillment partners may process information in the United States, India, and other countries. Where required, we use legally recognized safeguards for cross-border transfers.

Third Party Links

The website may link to third-party services. Their privacy practices are governed by their own policies, and we are not responsible for their content or privacy practices.

Changes to This Policy

We may update this policy to reflect changes in our practices, technology, or legal obligations. We will post the revised version with a new “Last updated” date and provide additional notice where required.

Contact Us

URBANKNOT is a brand operated by Klassic Rugs LLC.

Email: klassicrugs@gmail.com

Phone: +1 732-823-2728

Business address: 1626 US-130, North Brunswick Township, NJ 08902, United States

Website: https://klassicrugs.com