Jaipur Rugs Company Limited ("Jaipur Rugs," "we," "our," or "us") is a global handmade rug and carpet brand serving customers, designers, and trade partners worldwide. We respect your privacy and are committed to protecting your personal information across every market we ship to.

This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you visit www.jaipurrugs.com, place an order (including custom, made-to-order, or trade/wholesale orders), or otherwise interact with us - regardless of which country you are ordering from.

By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your information as described here. If you are located in the European Economic Area (EEA), United Kingdom, Switzerland, California, or another jurisdiction with specific data protection rights, see Section 10 for rights that apply specifically to you.

Information We Collect

Information You Provide Directly

• Full name
• Email address and phone number
• Billing, shipping, and (where different) installation/delivery address
• Company name, VAT/Tax ID, and business details (for trade, hospitality, and wholesale accounts)
• Order details, including custom specifications (size, shape, colour, pile height, weave/knot type, border, material)
• Design references, room photos, or mood boards you share for bespoke/made-to-order rugs
• Payment confirmation details (see Section 1.3)
• Customer service enquiries and correspondence
• Product reviews, testimonials, or photos submitted for feedback
• Communication and marketing preferences
• Trade account or interior-designer program applications
• Account username and password, if you register for a customer, trade, or interior-designer account

Information Collected Automatically

• IP address and approximate location (used partly to determine shipping eligibility, duties, and currency)
• Browser type, device type, and operating system
• Pages visited, time on site, referral source, and click behaviour
• Cookie and similar tracking identifiers (see Section 3)
• Cart and wishlist activity, including rugs viewed by size/room/colour filters

Payment Information

Payments are processed by authorized third-party payment gateways and, where applicable, trade financing or invoicing partners. Jaipur Rugs does not store complete credit card, debit card, or full banking credentials on its own servers. For international orders, our payment processors may also share limited transaction data with fraud-prevention and currency-conversion services necessary to complete your purchase.

Shipping, Customs, and Import Information

Because we ship handmade rugs and carpets internationally, we may also collect or generate:

• Customs declaration details (value, HS code, country of origin) required for cross-border shipments
• Import duty, VAT/GST, or tax calculations applicable to your destination country
• Freight forwarder, courier, or customs broker reference numbers
• Delivery instructions for large/rolled rug shipments (e.g., access notes, signature requirements)

How We Use Your Information

We use your information to:

• Process, customize, weave/produce (for made-to-order pieces), and deliver your order
• Calculate accurate international shipping costs, customs duties, and taxes at checkout
• Verify payments and prevent fraud in cross-border transactions
• Provide customer support, including rug care, sizing, and repair/restoration guidance
• Manage returns, refunds, exchanges, and claims for goods damaged in international transit
• Send order confirmations, production updates (for custom rugs), and shipping/customs status
• Maintain trade, interior-design, and hospitality partner accounts
• Personalize your shopping experience (e.g., recommending rugs by room size or style)
• Improve our products, website, and international logistics operations
• Comply with legal, customs, tax, and regulatory obligations in both India and your destination country
• Send promotional communications where you have opted in or as otherwise permitted by law

Cookies and Tracking Technologies

We use cookies and similar technologies, which fall into these categories:

CategoryPurposeEssentialCart contents, checkout, currency/language selection, securityFunctionalRemembering preferences (e.g., saved rug sizes, wishlist)AnalyticsUnderstanding site usage and improving navigationMarketing/AdvertisingDelivering relevant ads and measuring campaign performance across regions

Since we serve visitors globally, the cookie banner and consent options shown to you may vary based on your location's legal requirements (e.g., opt-in consent in the EU/UK, opt-out rights in California). You can manage or disable cookies through your browser settings or our cookie preference tool; disabling non-essential cookies will not affect your ability to browse or purchase.

We also use remarketing and retargeting services, which display advertisements to you on other websites and platforms based on your previous visits to our site. Where our Store Locator or map features are used, we rely on the Google Maps API, which may collect information from your device for security and functionality purposes in accordance with Google’s own Privacy Policy.

Sharing of Personal Information

We do not sell your personal information.

We may share your information with trusted third parties only where necessary, including:

• Payment gateway and trade-financing providers
• International shipping, freight-forwarding, and customs brokerage partners
• Warehousing and fulfilment providers (domestic and international)
• Technology, hosting, and cloud infrastructure providers
• Customer support and CRM platforms
• Marketing, advertising, and analytics service providers
• Interior design, trade, or hospitality partners you authorize us to share order details with
• Government, customs, or regulatory authorities where legally required (e.g., export/import compliance)

All third-party service providers are contractually required to maintain appropriate security and confidentiality measures.

If Jaipur Rugs is involved in a merger, acquisition, asset sale, restructuring, or bankruptcy proceeding, your personal information may be transferred to the successor entity, which will be required to handle it in accordance with this Privacy Policy.

International Data Transfers

Jaipur Rugs is based in India and ships handmade rugs and carpets to customers worldwide. As a result, your personal information will typically be transferred to, stored, and processed in India, and may also be processed in other countries where our service providers (payment, logistics, hosting) operate.

Where we transfer personal information out of the EEA, UK, or Switzerland, we rely on appropriate safeguards such as Standard Contractual Clauses (SCCs) or equivalent mechanisms recognized under applicable law. You may request further details on these safeguards using the contact information in Section 13.

Data Security

We implement technical, administrative, and organizational measures to protect your personal information, including:

• SSL/TLS encryption on our website
• Secure, PCI-compliant payment processing
• Restricted, role-based access to personal information
• Firewall, server, and network security monitoring
• Regular review of third-party vendor security practices (including logistics and customs partners)

No method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain personal information only as long as necessary to:

• Process and fulfil your order, including custom/made-to-order production timelines
• Provide after-sales support (rug care, repairs, restoration, warranty claims)
• Comply with tax, customs, accounting, and other legal obligations (which may require retention for several years depending on jurisdiction)
• Resolve disputes, chargebacks, or shipping claims
• Maintain trade/wholesale account history

When no longer required, information is securely deleted or anonymized in line with applicable law.

Trade, Wholesale, and Interior Design Partners

If you hold a trade, wholesale, hospitality, or interior-designer account with us, we may additionally collect and process:

• Business registration and tax identification details
• Project or client information you provide for order fulfilment (note: you are responsible for ensuring you have the right to share any end-client information with us)
• Order history and volume data used to manage pricing tiers and account terms

Marketing Communications

If you subscribe to our newsletters or promotional communications, we may send updates about new collections, artisan stories, care guides, offers, and events - tailored where possible to your region and currency.

You may unsubscribe at any time via the "unsubscribe" link in our emails or by contacting us directly. Opting out of marketing communications will not affect transactional messages (e.g., order and shipping updates).

Your Privacy Rights by Region

If you are in the European Economic Area, UK, or Switzerland (GDPR/UK GDPR)

You have the right to access, correct, delete, or restrict processing of your data; object to certain processing (including direct marketing); request data portability; and withdraw consent at any time. You also have the right to lodge a complaint with your local data protection authority.

If you are a California resident (CCPA/CPRA)

You have the right to know what personal information is collected, request deletion, correct inaccurate information, opt out of the "sale" or "sharing" of personal information (we do not sell personal information), and not be discriminated against for exercising these rights.

If you are in India (DPDP Act, 2023)

You have the right to access, correct, and erase your personal data, withdraw consent, and file grievances through our Grievance Officer (Section 13).

All other jurisdictions

Where local law grants you similar rights (access, correction, deletion, restriction, or objection), we will honour requests to the extent required by applicable law.

To exercise any of these rights, contact us using the details in Section 13. We may need to verify your identity before processing a request.

Third-Party Links

Our website may link to third-party websites, including logistics trackers, customs calculators, or partner design blogs. We are not responsible for the privacy practices of external sites and encourage you to review their policies separately.

Children's Privacy

Our website is not directed at children and is not intended for use by anyone under 16 (or the minimum age required by applicable local law, e.g., 13 in the US). We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected a child's information without appropriate consent, we will take reasonable steps to delete it promptly.

Contact Us / Grievance Officer

If you have questions, requests, or concerns regarding this Privacy Policy or how your personal information is handled, please contact us:

Jaipur Rugs Company Limited
Email: shop@jaipurrugs.com
Phone: +91 74120 60022 (international customers: please note India Standard Time, GMT+5:30, for support hours)

Registered Office: G-250, Mansarovar Industrial Area, Rajasthan, Jaipur, India – 302020

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business, international shipping operations, or legal requirements. The updated version will be posted here with a revised "Last Updated" date. For material changes affecting international transfers or your rights, we will provide reasonably prominent notice (e.g., a website banner or email to registered customers) where required by law.

Applicable Law

This Privacy Policy is governed by the applicable laws of India, including the Digital Personal Data Protection Act, 2023, together with other applicable international privacy regulations for customers located outside India - including the General Data Protection Regulation (GDPR), UK GDPR, and the California Consumer Privacy Act (CCPA/CPRA) - to the extent they apply to our processing of your personal information.

By using this website and placing an order for international delivery, you consent to the collection, use, processing, cross-border transfer, and storage of your personal information as described in this Privacy Policy.