Return Refund and Exchange Policy
Last updated: October 3, 2026
This policy applies to purchases made through https://klassicrugs.com. URBANKNOT is a brand operated by Klassic Rugs LLC.
Return Window
You may request a return within 30 calendar days after the order is delivered. Return requests submitted after this period may be declined unless applicable law requires otherwise.
Return Eligibility
To qualify for a return, the item must be:
β’ Unused, unwashed, unaltered, and free from stains, odors, pet hair, damage, or signs of installation or wear.
β’ Returned with its original labels, product identification, protective materials, and packaging where reasonably possible.
β’ Accompanied by the order number or other proof of purchase.
β’ Approved through our return-authorization process before it is mailed.
How to Start a Return
1. Email klassicrugs@gmail.com with your order number, the item you want to return, and the reason for the return.
2. Wait for written return approval and return instructions. Items sent without approval may be refused or delayed.
3. Send the approved item to: Klassic Rugs LLC, 1626 US-130, North Brunswick Township, NJ 08902, United States. Use a trackable and insured shipping service appropriate for the itemβs value and size.
4. Keep the shipping receipt and tracking number until the refund is complete.
Return Shipping Cost
β’ Customer preference returns: The customer is responsible for return shipping. If we issue an approved prepaid label, its cost may be deducted from the refund and will be disclosed before the return is finalized.
β’ Damaged, defective, or incorrect items: URBANKNOT will cover reasonable return shipping after the claim is verified and approved.
β’ Original expedited shipping charges, if any, are not refundable unless the return results from our error or applicable law requires otherwise.
β’ Restocking fee: We do not charge a restocking fee for eligible returns.
Damaged Defective or Incorrect Items
Inspect your order promptly. Notify us at klassicrugs@gmail.com within 48 hours of delivery if the item is damaged, defective, or incorrect. Include your order number and clear photos of the outer packaging, shipping label, full item, and affected area. Keep the item and all packaging until we provide instructions. After review, we may offer a replacement, repair, store credit, or refund as appropriate.
Nonreturnable Items
β’ Custom, made-to-order, bespoke, resized, personalized, or specially modified rugs, except when damaged, defective, or materially different from approved specifications.
β’ Final-sale items clearly identified as final sale before purchase.
β’ Gift cards and digital products, if offered.
β’ Items damaged through misuse, improper cleaning, normal wear, accidents, pet damage, moisture, or incompatible flooring products.
Handmade Characteristics That Are Not Normally Defects
β’ Minor size, color, pattern, texture, pile, edge, or fringe variation.
β’ Initial shedding, individual yarn sprouts, temporary shipping creases, or a temporary natural-fiber odor.
β’ Natural dye or fiber variation and gradual changes caused by sunlight, humidity, traffic, or routine use.
Exchanges
The fastest way to obtain another item is to return the eligible original item and place a new order after the return is approved. If customer service offers a direct exchange, availability and any price difference must be confirmed in writing.
Refunds
After receiving and inspecting the return, we will email whether the refund is approved. Approved refunds are issued to the original payment method within 10 business days. Your bank or card issuer may need additional time to post the credit. If 15 business days have passed since approval and the refund has not appeared, contact us.
We may reduce or deny a refund if the item does not meet the eligibility conditions, subject to applicable law. Any deduction and reason will be communicated to you.
Order Cancellations
Contact klassicrugs@gmail.com immediately if you need to cancel. We will try to cancel orders that have not entered processing or shipped, but cancellation is not guaranteed. Once an order ships, the return policy applies. Custom orders may not be cancelled after production begins.
Contact
URBANKNOT is a brand operated by Klassic Rugs LLC.
Email: klassicrugs@gmail.com
Phone: +1 732-823-2728
Business address: 1626 US-130, North Brunswick Township, NJ 08902, United States
Website: https://klassicrugs.com
