Services We Can Assess
Every rug has unique care requirements based on its material, construction, dyes, age, and condition. Share your rug details and photographs with our team, and we will review which services may be suitable before confirming availability, pricing, and timing.
Professional Cleaning
Assessment for careful cleaning based on the rugβs fibers, construction, condition, and previous treatments.
Stain and Odor Concerns
Targeted assessment for spills, stains, and odors, subject to the rugβs material, dye stability, and existing condition.
Restoration and Reweaving
Evaluation of eligible handmade rugs for localized restoration, reweaving, pile correction, or pattern repair.
Edge and Fringe Repair
Assessment for damaged edges, loose binding, worn corners, or missing fringe where repair is technically possible.
Our 6-Step Washing Process
Submit Your Request
Email klassicrugs@gmail.com with: Your order number, if purchased from URBANKNOT Rug dimensions Material and construction, if known Current location A description of the service required Details of any previous cleaning or treatment
Share Clear Photographs
Please include photographs showing: The complete front of the rug The complete back of the rug The affected areas Edges and corners Fringe or binding The care label, if available
Initial Review
Our team will review the information and determine whether further assessment is possible. A physical inspection may be required before confirming the final service scope or price.
Receive a Written Estimate
When service is available, we will provide written information covering: Recommended service Estimated price Shipping or collection arrangements Estimated turnaround time Known limitations or risks Payment requirements
Approve the Service
Work begins only after you approve the written scope and complete any required payment.
Service and Final Review
The rug is serviced according to the approved scope. When the work is complete, it is reviewed and prepared for return shipping or collection.
