Shipping Charges

• We offer free shipping on all orders placed through our website
• For international orders, customs duties, local taxes, and other import charges (if applicable) are not included in the product price and must be paid by the customer as per the destination country's regulations.

Order Processing & Delivery Timeline

• Orders are typically dispatched within 48 business hours after successful order confirmation
• Delivery timelines vary depending on the product and delivery location. Most orders are delivered within 3–10 business days within India and 6–12 business days for international orders, calculated from the date of order placement
• The estimated delivery timeline is displayed on the respective Product Detail Page (PDP)
• During sale periods, festive seasons, or other high-order-volume events, deliveries may be delayed by an additional 5–7 business days

Estimated Delivery Date

• To check the estimated delivery date for a product, enter your delivery PIN code on the Product Detail Page
• The estimated delivery timeline may vary based on product availability and serviceability of your location

Order Confirmation

Once your order is successfully placed, you will receive:

• An Order Confirmation Email
• An Order Confirmation SMS (where applicable)

Order Tracking

• Once your order is shipped, you will receive a shipping confirmation email and/or SMS with the tracking details
• You can use the tracking link provided to monitor the status of your shipment

Order Cancellation

• Orders can be cancelled only before they are dispatched
• To cancel your order, contact our Customer Support:Phone: +91 7665017083Email: order-update@jaipurrugs.com
• Once the cancellation is confirmed, the refund will be initiated through the original mode of payment and is generally processed within 48 business hours

Delivery Attempts

• Our courier partner will make delivery attempts as per their standard delivery process
• For certain deliveries, customers may be required to present a valid government-issued photo ID or any other relevant document at the time of delivery for identity verification, in accordance with local regulations or courier partner requirements
• If the delivery cannot be completed due to an incorrect address, customer unavailability, or repeated unsuccessful delivery attempts, our Customer Support team may contact you to arrange re-delivery or provide further assistance

Hidden Charges

• There are no hidden shipping charges for orders placed through our website
• For international shipments, customs duties, import taxes, VAT/GST, or any other local government charges (where applicable) are payable by the customer at the time of delivery, in accordance with the destination country's customs regulations

Customer Support Contact

For any shipping or delivery-related queries, customers can contact our Customer Support:

Contact Number: +91 7665017083
Email: order-update@jaipurrugs.com