Shipping and Delivery Policy

Last updated: October 3, 2026

This policy applies to orders placed through https://klassicrugs.com. Delivery estimates shown on product pages, at checkout, and in Google Merchant Center should match this policy.

Shipping Charges

The shipping charge, if any, is shown before you complete checkout. When the website or an active promotion states that standard shipping is free, eligible orders will not be charged a standard shipping fee. Oversized, remote-area, expedited, white-glove, or special-handling services may cost extra only when the charge is clearly disclosed before payment.

Order Processing

In-stock orders are generally inspected, packed, and dispatched within 4 to 7 business days after payment authorization. Business days exclude Saturdays, Sundays, and US federal holidays. Custom and made-to-order rugs have separate production times shown on the product page, quotation, or order confirmation.

Estimated Delivery Time

Delivery dates are estimates, not guarantees. Weather, customs, carrier disruptions, incorrect addresses, high-volume periods, and events beyond our control may cause delays. Any longer product-specific estimate shown before purchase controls over the general estimate above.

Carriers and Tracking

We may use DHL, FedEx, UPS, USPS, or another suitable carrier based on destination, package size, and service availability. After dispatch, we will email tracking information. Tracking may take up to 24 hours to update.

International Duties and Taxes

For international orders, the checkout page or order confirmation will state whether duties and import taxes are included. If they are not expressly stated as included, the recipient is responsible for customs duties, import taxes, brokerage charges, and local fees imposed by the destination country. We do not control customs processing times.

Address Accuracy and Changes

Customers are responsible for entering a complete and accurate delivery address. Contact us immediately if a correction is needed. We cannot guarantee an address change after processing or dispatch. Additional carrier charges caused by an incorrect or incomplete address may be charged to the customer where permitted by law.

Delivery Attempts and Signature

A signature or identification may be required for selected orders. If delivery fails because the recipient is unavailable, refuses delivery, or provided an incorrect address, the carrier may return the shipment. Re-delivery or return charges may be deducted from a refund when permitted by law and when the issue was not caused by URBANKNOT or the carrier.

Lost Delayed or Damaged Shipments

If tracking shows no movement, the package appears lost, or the item arrives damaged, contact klassicrugs@gmail.com promptly with your order number. For visible damage, notify us within 48 hours and keep the rug, packaging, and shipping label while we investigate. We may require photos and carrier cooperation before issuing a replacement or refund.

Contact

URBANKNOT is a brand operated by Klassic Rugs LLC.

Email: klassicrugs@gmail.com

Phone: +1 732-823-2728

Business address: 1626 US-130, North Brunswick Township, NJ 08902, United States

Website: https://klassicrugs.com